Terms of service
About Shopping With Us
Product descriptions and prices are displayed on the product pages. Shipping and returns are governed by the policies linked on this store. Please contact us with questions before placing an order.
This shop is operated as a collectible figurines and seasonal decor shop for character and holiday figurine collectors and gift buyers.
Willow & Wren Closet
CA, US
Changes, Cancellations Before Dispatch And After Dispatch
If you need to cancel, change an item, or fix the delivery address, email as soon as possible. A requested change can only be made while the order has not been dispatched and the change remains possible, and sending a request does not by itself confirm the change. Where cancellation is confirmed before dispatch, the cancelled goods and any shipping charge relating solely to them are refunded. After dispatch, an ordinary return is handled under the return policy. Rights relating to dispatch delays or other mandatory cancellation rights are not restricted.
Ordering, Product Information And Disputes
Use the shop lawfully and provide accurate order and contact information. Order only with legal capacity or appropriate authorization. Do not attempt fraud, misuse checkout, interfere with the website or infringe another person's rights. Product information and availability can change; information relevant to an existing order remains subject to the agreement made for that order. If a material price or description error affects an order, you will be contacted before substituting an item or charging a different amount, and cancellation and a refund offered if an agreed resolution is not possible. Viewing the website does not grant permission to reuse protected text, images, branding or third-party material beyond what the rights holder or law permits. Linked third-party services have their own terms; their presence does not create an extra warranty from the shop. The privacy policy explains handling of personal information. Changes to terms apply prospectively and do not remove rights attached to an existing order. Nothing excludes mandatory consumer rights or limits a remedy that cannot lawfully be limited. For a dispute, contact so the order can be reviewed and a practical resolution sought.
For questions before placing an order, please contact the store.
Shipping policy · Return and refund policy · Contact us · Frequently asked questions