Shipping policy
Processing Times, Costs And Destinations
Willow & Wren Closet serves collectors of character and holiday figurines with straightforward shipping.
Orders are processed within 72 hours.
Estimated transit time: 5–8 business days.
Free shipping.
Shipping destinations: CA, US.
Tracking Your Parcel
When a carrier provides a tracking reference, the available reference and tracking instructions will be shared by email. You may also email with your order reference to ask for the latest available shipment information. A carrier scan can take time to appear; absence of a new scan alone does not establish that a parcel is lost. Tracking availability depends on the shipping service and is not guaranteed for every parcel.
If you need an update, please write to the store.
Delays, Lost Or Damaged Parcels And Address Issues
Where dispatch cannot occur within the promised processing time, you will be told, given the revised date or told it is not yet known, and offered the choice to wait or cancel the unshipped goods for a prompt full refund including related shipping charges. Consent to further delay will be obtained where required; if required consent is not given, the unshipped goods will be cancelled and refunded promptly. If a parcel is late after dispatch, seems lost, or arrives damaged, email so the matter can be investigated with the carrier and an appropriate replacement or refund arranged; a carrier investigation does not remove mandatory rights. Visible damage should be reported promptly, any packaging still held should be retained, and helpful photos shared if possible. For an incorrect address, contact immediately; after dispatch, correction or redirection may not be possible. Available options will be discussed and agreement obtained before any optional redelivery charge. No automatic forfeiture of payment is imposed for an address error.
Taxes And Cross Border Charges
The amount shown at checkout is the amount charged by the shop. Any taxes collected by the shop must be displayed before payment. For cross-border shipment, import duties, import taxes and carrier customs-clearance charges are the recipient's responsibility only where that responsibility was disclosed before purchase and the charges were not already collected at checkout. Customs or the carrier may collect such disclosed charges. No undisclosed fees are added after an order is placed. If an unexpected request for payment is received, contact for clarification.
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