Frequently asked questions
How quickly are orders processed?
Orders are processed within 72 hours.
How long does delivery take after dispatch?
Estimated transit time: 5–8 business days.
How much does shipping cost?
Free shipping.
Where do you ship?
Shipping destinations: CA, US.
How long do I have to request a return or refund?
Return or refund requests may be made within 30 days.
Who pays for return shipping?
The seller pays return shipping for seller-related issues; the buyer pays return shipping for buyer-related issues.
How can I contact the store about my order?
What is the store address?
15010 Heimer Rd, San Antonio TX 78232, United States
What gift box and size details should collectors expect?
Product description: Dalmations Pongo and Perdita
Packaged in individual box with photo on front
Product description: Dalmations Pongo and Perdita
6 in H x 2.38 in W x 5.38 in L
Product description: Santa with Bag of Candy
Packaged in individual box with photo on front
Product description: Santa with Bag of Candy
8.5 in H x 5 in W x 5 in L
Which figurines have special decorative or seasonal features?
Product description: Soldier Nutcracker Pink & Red
Movable realistic open and close mouth lever. For decorative use only.
Product description: Soldier Nutcracker Pink & Red
Jim Shore Heartwood Creek Royal Traitions Nutcracker Collection "Candy Cane Guard"
Product description: Pooh Christmas Tree
Jim Shore Disney Traditions Collection - A Tree for Two
Product description: Pooh Christmas Tree
Beautifully hand-painted and crafted from high-quality stone resin with intricate styling and attention to detail