Refund policy
Return And Refund Timeframe
Return or refund requests may be made within 30 days.
Each item's return request window starts on delivery and runs for 30 calendar days after delivery. The deadline is for contacting about the return, not for the parcel to arrive back. This change-of-mind window does not limit any rights that apply to faulty, damaged or incorrectly supplied goods.
Condition Of Returned Figurines
A change-of-mind return must be unused, unworn and unwashed, with original tags, accessories and included parts. Retain original product packaging where reasonably possible and package the item securely. Provide an order reference or other proof of purchase. These conditions do not prevent reporting a defect or incorrect item after opening or reasonably inspecting it.
No product category is automatically excluded from ordinary returns, and discounted items are not automatically final sale. Ordinary returns must meet the condition requirements. No restocking fee is charged. Rights concerning defective, damaged or incorrectly described goods remain unaffected.
How To Request A Return
To request a return, email with your order reference or other proof of purchase, the item you wish to return and the reason. Obtain return instructions before sending a parcel so the order can be identified and the correct destination confirmed. For damage or an incorrect item, photographs can help assessment, but a photograph is not an absolute condition for a valid claim. If one cannot be provided, contact about it. Keep your return postage receipt until the matter is resolved. This process does not override any mandatory consumer rights.
The seller pays return shipping for seller-related issues; the buyer pays return shipping for buyer-related issues.
To help identify your order, please use the contact details below.
15010 Heimer Rd, San Antonio TX 78232, United States
How Refunds Are Completed
The aim is to inspect a returned item and tell you the outcome within 5 business days of receiving it. Once approved, the refund will be initiated within 5 business days. Posting to your account is controlled by your payment provider; this often takes a further 5-10 business days, but it can vary. If a refund has not appeared after that period, contact so its status can be checked. Where applicable law requires a faster refund, that requirement takes priority.
Approved refunds go to the original payment method; store credit is not substituted without agreement. For a change-of-mind return, the original outbound shipping charge is not refunded unless required by law. If the whole order is returned because it was faulty, damaged or incorrectly supplied, the original standard shipping charge is also refunded. For an affected part of an order, any shipping refund is assessed fairly in light of the issue and applicable law. Free outbound shipping has no refundable shipping charge.
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